SHIPPING & RETURNS

SHIPPING POLICY

Here at Art Angel Florist, we try our best to pack and post your orders as soon as possible. Below is some information on delivery times and fees.

Note orders are shipped out Monday to Friday and allow 1-2 days to process your order before it's shipped out. Once your order is shipped you will receive a confirmation with tracking information.

Please note, Art Angel Florist is not responsible for any delays caused by the shipping company, especially during high volume seasons.

For our New Zealand customers, please allow 2-5 working days for your package to arrive. If your package does not arrive within the timeframe reach out to us at Artangelflorist@yahoo.com and we will do our best to locate your package. New Zealand Domestic shipping will be charged at a rate of $15 NZD per order (Standard shipping). Orders worth $100.00 NZD and more will qualify for free shipping.

Art Angel Florist will try our best to pack and post your orders as soon as possible. However, the shipping times listed above are provided by NZ post. If you don't receive your packaging within the time frame please contact your local shipping provider before contacting us. Art Angel Florist will not be responsible for any lost items.

RETURN & EXCHANGE POLICY

Here at Art Angel Florist, it is important to us that you are completely satisfied with your order. Our arrangements are individually checked by a team member of Art Angel Florist before it goes out the door to ensure you get the best product! We make every effort to ensure your arrangement arrives in perfect condition, we understand that sometimes things could happen. If you discover a fault with the bouquet you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

We offer returns only if:

If the flowers are rooting upon arrival.
If you have received the wrong order.

If you want to return your bouquet, please kindly email us with the reason for return and with photo evidence, within 7 days from receiving your order.

To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.

Returns made will be refunded in your original form of payment. If the payment was made using a credit/debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Please be advised that the shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of the product(s) in an order. For discounts that are applicable on second/subsequent items, the discount will be revoked on partial return of the order, and the unreturned item will be charged at the original price. A shipping fee may also be applied.

All purchases of items from the Sale Collection are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded.

If you have more questions, don’t hesitate to email us at Artangelflorist@yahoo.com or reach out to us on our social media platforms.